Frequently Asked Questions
Everything you need to know about shopping at Velan Store
What are the standard shipping times and costs?
We offer standard shipping within 3-5 business days. Shipping is free on all orders over $50, while a flat rate of $5.99 applies to smaller orders.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Velan Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products on Velan Store authentic and quality-tested?
Yes, we source all our products directly from authorized distributors and manufacturers to ensure 100% authenticity and high-quality standards for our customers.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order moves to our fulfillment center and cannot be changed.